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SHIPPING POLICY

Shipping Overview

We are committed to delivering your carefully curated fashion essentials with efficiency and care. Every order is processed through a meticulous quality check before being securely packaged to ensure your items arrive in pristine condition. Our team works diligently to dispatch orders within the promised timeframe, whether you're updating your wardrobe with timeless classics or exploring contemporary trends.

Shipping Timeframe

Orders are typically processed within 1-3 business days after payment confirmation, excluding weekends and holidays. Delivery durations vary based on your location and selected shipping method. While most shipments arrive within the estimated window, occasional delays due to carrier logistics or unforeseen circumstances may occur. We recommend placing orders ahead of seasonal peaks to account for potential transit fluctuations.

Shipping Costs

We offer the following shipping options: Standard Shipping (10-15 Business Days): $0-$60; Free Shipping (10-15 Business Days): $60-$9999. Shipping fees are automatically calculated at checkout based on your order subtotal and destination. Promotional periods may include temporary adjustments to these policies, which will be clearly displayed during checkout.

Shipping Regions

Currently, we ship to most countries across North America, Europe, and select regions in Asia and Oceania. Some remote locations or areas with customs restrictions may not be serviceable. During checkout, our system will automatically verify your address eligibility. For inquiries about specific destinations not listed, please contact our customer support team for assistance.

Order Tracking

Once your order ships, you'll receive a confirmation email containing your tracking number and a direct link to monitor your package's journey. Our system updates tracking information as it becomes available from carriers. If you haven't received tracking details within 5 business days of ordering, please check your spam folder or contact us at [email protected] for prompt resolution.

Delayed or Lost Shipments

While we strive for seamless deliveries, occasional shipping exceptions may occur. If your package exceeds the estimated delivery window by more than 5 business days, please first verify the tracking status. For unresolved delays or lost shipments, contact our support team at [email protected] with your order number and shipping details. We'll collaborate with carriers to locate your package or initiate appropriate solutions in accordance with our service guarantees.

Customs & Import Duties

International customers may be subject to customs fees, import taxes, or other charges imposed by their local authorities. These fees are the responsibility of the recipient and are not included in our shipping costs or product prices. We declare all packages at their full value as required by international shipping regulations. For accurate estimates of potential charges, we recommend consulting your country's customs office prior to ordering.
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High-Top Trainers, Boots, Sneakers & More - Step in Style Footwear
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